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Capabilities

 

Commercial - Industrials Controls Capabilities
 
HVAC & INDUSTRIAL CONTROLS DISTRIBUTOR

 
Commercial -|- Industrial -|- Residential
 
“Whether you need a thousand parts in three days, or one ‘impossible-to-find’ part, we encourage you to choose MIControls in Washington, Oregon, Alaska, Idaho and Montana as your primary source* for commercial and industrial controls, DDC systems, valves and instrumentation.”
 
Overview
MIControls helps you keep up with the pace of technology in today's commercial controls and building automation systems. Through our highly-qualified MIControls Applied Partners, our experienced team assists with presentations, programming, graphics generation, and commissioning. MIControls is your source for control solutions – from simple to the most complex networked systems needing full integration. MIControls also assists with presentations to consulting engineers to help define project specifications and scope consultation to assure that retrofit and construction projects are fitted with the proper controls and logic to help provide satisfaction to the building owner.
 
We are easily accessible at www.micontrols.com including links to many major manufacturers, giving customers access to each manufacturer’s posted product information. Our website also includes an online store available for customers-of-record for secure online purchasing.
 
  • Family-run philosophy
  • Local market understanding with a national reach
  • Outstanding product availability and selection
  • Product application knowledge
  • Dedicated customer service
  • Expert technical support
  • In-house and on-site training programs
  • Expertise in protocol and system integration
  • Competitive pricing
 
Inventory
MIControls carries a broad range of local inventory in both our Seattle and Portland locations covering electric, electronic, mechanical, pneumatic, and DDC technologies. We assess our inventory needs on a regular basis for levels and stock replenishment. When necessary, we buy-out products through our national network of established distribution partners.
 
Inside Sales
  • Our staff communicates daily via phone, fax, email, and the internet to engage maintenance, purchasing, and traffic personnel with the intent of successfully handling every order.
  • Our inside sales staff offers Level 1 technical support for many products
  • We offer troubleshooting assistance, complimentary bench testing of certain products, and provide sales and technical literature for virtually every product we sell. 
  • Our inside staff is capable of fielding most general and technical questions from maintenance technicians, engineers, and purchasing authorities.
 
Outside Sales
Our outside sales staff is highly-trained, offering comprehensive sales assistance
  • Consultation for determining best solutions
  • Site walks when necessary
  • Partnership assistance in making presentations to engineers, building owners
  • Assistance in negotiated and plan/spec job take-offs
  • Level 2 technical support
  • Product and concept presentations
 
Technical Support / Education
MIControls has both an Inside and Outside sales staff, well-trained to respond to all requests for technical assistance. We offer several levels of technical support (most are complimentary) including:
 
  • Complimentary and billable technical assistance as needed.
  • Level 1 phone and sales counter support via our Inside Sales staff
  • Level 2 technical and sales support via our Outside Sales staff
  • Level 3 technical and sales support in conjunction with our major suppliers
  • Ongoing training classes at our MIControls Training Centers
  • Onsite training at customer facilities when applicable and appropriate
  • Onsite and on-the-job assistance as appropriate
  • Factory training as appropriate
 
 
 
 
 
Bottom Line
 
We encourage you to choose MIControls in Washington, Oregon, Alaska, Idaho and Montana as your primary source* for commercial and industrial controls, DDC systems, valves and instrumentation.
 
*not all products are available in all marketing areas